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Shipping & Returns

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Shipping & Returns

Clear, straightforward information about deliveries, returns, and refunds from West Coast Aromatics.

30-day return window Worldwide shipping RMA-guided returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs when the return is the result of our error, such as an incorrect or defective item.

Before sending a return: Please contact us for a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA number clearly written on the package.

How to start a return

Email [email protected] with your order number. We’ll provide your RMA number and return instructions. Once your return has been received and processed, we’ll notify you by email.

Refund Timing

You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, it may arrive sooner.

  1. 1
    Return transit5–10 business days for us to receive your return.
  2. 2
    Return processing3–5 business days for our team to process it.
  3. 3
    Bank processing5–10 business days for your bank to post the refund.

Shipping

We can ship to virtually any address in the world. Please note that some products may be subject to restrictions and cannot be shipped to certain international destinations.

When you place an order, we’ll estimate shipping and delivery dates based on item availability and the shipping option you select. Depending on the provider, estimated shipping dates will be shown during checkout.

Weight-Based Rates

Shipping rates for many items are based on weight. The item weight is listed on its product detail page.

In accordance with shipping company policies, the total shipment weight may be rounded up to the next full pound.

Need help with an order?

Send our team your order number and a brief description of how we can help.

Email Customer Care

West Coast Aromatics · Carson City, Nevada · Customer Care: 775-387-3000