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 All order place before 10 AM (PST) will be Ship: NEXT WORKING DAY otherwise the following working day.

Frequently Asked Questions

1. What is your company about?

West Coast Aromatics is a wholesale supplier specializing in essential oils and aromatherapy products. We cater to a wide range of needs, offering products in various sizes, from small containers to large drums, to accommodate both small businesses and large-scale operations. Our goal is to provide high-quality, reliable products to support your aromatherapy and wellness needs.

2. Where are you located?

West Coast Aromatics is located in Carson City, Nevada, in the United States. While we are based in the U.S., we proudly serve customers worldwide and offer international shipping to ensure our high-quality essential oils and aromatherapy products reach you wherever you are.

3. What products/services do you offer?

West Coast Aromatics offers a wide range of premium essential oils and aromatherapy products, including pure essential oils, aromatherapy blends, massage oils, floral waters, roll-ons, and private label options. We provide these products in various sizes, from small containers to large drums, ensuring flexibility for wholesale and large-scale operations.

4. What are your shipping options?

We ship both domestically within the United States and internationally to many countries worldwide. Depending on your location and order size, we can arrange standard or expedited shipping. For wholesale and bulk orders, we work with trusted freight carriers to ensure secure and timely delivery.

5. How long does delivery take?

- Domestic Orders (USA): Delivery typically takes 2-7 business days.
- International Orders:
     - By Air: 5-14 days, depending on the destination.
     - By Sea: 2-6 weeks, depending on the carrier and location.

6. How can I track my order?

Once your order is shipped, we will email you the tracking number. Additionally, you can log in to your account on our website, westcoastaromatics.com/account, to track your shipment directly. If you need any assistance with tracking, feel free to reach out to our customer support team.

7. What payment methods do you accept?

We accept payments through credit and debit cards, as well as bank transfers. PayPal is not accepted. If you have any questions about payment options, please feel free to contact us.

8. Can I change or cancel my order?

Yes, you can request changes or cancellations to your order, provided it has not yet been processed or shipped. Please contact our customer service team as soon as possible with your order details. Once your order has shipped, changes or cancellations may no longer be possible. In such cases, you can refer to our return policy for further assistance.

9. Do you offer bulk or wholesale discounts?

Yes, we specialize in wholesale and bulk orders and offer competitive pricing for large quantities. If you’re interested in purchasing in bulk, please contact us directly for a personalized quote or to discuss special discounts tailored to your needs.

10. What is your return policy?

We accept returns for products that have been opened solely for evaluation purposes and remain unused, as well as for unopened products, within 60 days of delivery. To initiate a return, please contact our service team at [email protected] with your order details. Note that custom or private label products may not be eligible for returns.

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