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U.S. Shipping
Most orders are typically shipped the following business day from the time you place an order. However, in a few situations shipping may take longer. We do not ship on Saturdays, Sundays, or holidays.
All orders are shipped from Nevada. Allow 2 to 5 business days for delivery. While we will do all we can to ensure your order is delivered on time, West Coast Aromatics cannot be held responsible for conditions beyond our control such as severe weather or any service interruptions, etc.
Your order will be shipped West Coast Aromatics’ FedEx account via ground service. Should you need to have us ship your order using your freight account, please notify at the order.
International Orders:
Unfortunately, currently international shipments are not available. However, should you want to have a special shipment outside of the U.S., please contact us and we will review your request.
Return Policy
At West Coast Aromatics we strive at providing the highest quality products and we want our customers to love our products as much as we do. However, if for any reason, you are unhappy with your West Coast Aromatics product, we offer a 100% money back guarantee within sixty (60) days of purchase.
Do I need a Return Merchandize Authorization number (RMA#)?
Yes! Please read the return policy below to fully understand if and how your return is eligible. Email us at [email protected] with all the details and your order ID# to start the process to receive your Return Merchandise Authorization number (RMA#). Please allow up to 3-5 business days for the return to be reviewed.
How do I ship back my return?
Make sure you have your RMA# (no refund will be processed without a RMA#)
• Step 1 – Close any oil lids and caps tightly before repacking to avoid leaking.
• Step 2 – Include in the return package your order ID# and your RMA#.
• Step 3 – Mail the item(s) back to us at the address below.
West Coast Aromatics
2701 Conestoga Drive, Unit 105
Customers are responsible to pay the shipping fees on all returns.
Will the original shipping fees be refunded?
The original shipping fees are not credited back for returned orders. Only the amount of purchased products are refunded (see below for eligibility).
What type of refunds are available?
1. Store credit
2. Charge back on credit card
What happen if my product arrived damaged?
If your order arrived damaged, within seven (7) days of receipt, please email us a photo of the damaged product(s) to [email protected] and our customer care team will be happy to assist you and assess the problem by issuing a RMA# for a replacement.
What if my order is missing something?
If your shipment is missing a product or has not arrived, please email us your order ID# and information at [email protected] and we'll get the issue resolved as quickly as possible.
What if I already used a product before returning?
Partial refunds may be issued for any product received in damaged condition or if a significant amount of product has been used.
How do I cancel or change my order?
If you wish to cancel or change your order, please email us at [email protected]. While we cannot guarantee any changes to be made to the order once it has been placed, we will try our best to accommodate. If we were not able to change or cancel the order, upon its arrival, please write "Return to Sender" on the unopened package and dispatch it to the appropriate mail carrier. Once we receive the package back in our facility, we will issue a full product refund.
Terms of use and Conditions (“Terms”)
Please read these Terms and Conditions (“Terms”, “Terms of use and Conditions”) carefully before using www.westcoastaromatics.com website operated by West Coast Aromatics (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Sale of West Coast Aromatics products through 3rd party sites (Amazon.com, eBay, etc.) is not authorized or permitted. West Coast Aromatics reserves the right to not sell or supply any products to any Reseller that is found to be selling West Coast Aromatics products on third party-facilitated sites.
To protect the West Coast Aromatics trademarks and trade name all parties must obtain the Company’s written permission prior to use in any advertising (including but not limited to the Internet) or literature other than Company-published material.
All pictures and publications are registered trademarks of West Coast Aromatics. No material or any other portions of this website may be copied, duplicated, or reproduced without written consent. All advertising, promotions, special packaging and/or prices are subject to change without prior notice.
All material provided on West Coast Aromatics website is provided for educational purposes only. Consult your own physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition. Essential oils are not intended to diagnose, treat, cure or prevent any disease.
Your use of this website is at your own risk. Neither West Coast Aromatics nor any other party involved in the creation of this site is liable for any direct, incidental, consequential, or indirect damages arising out of your access to or use of this website. West Coast Aromatics also assumes no responsibility and shall not be liable for, any viruses that may infect, or any other damages to your computer equipment or other property on account of your access to and use of this site. Any and all communication or material you transmit to West Coast Aromatics via the website by electronic mail or otherwise will be treated in accordance with our privacy policy.
West Coast Aromatics has not reviewed all of the sites linked to this website and is not responsible for the content of any other pages, lists, or any other sites linked to West Coast Aromatics website. Your linking to any other off-site pages or other sites is done entirely at your own risk.
West Coast Aromatics may at any time revise this statement by updating this posting. You are bound by such revisions and should therefore visit this page periodically to review the current legal conditions to which you are bound.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase.
Subscriptions
Some parts of the Service may be billed on a subscription basis (“Subscription(s)”). In that case, you will be billed in advance on a recurring shipment.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by West Coast Aromatics.
West Coast Aromatics has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that West Coast Aromatics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
FDA Disclaimer
All statements have not been evaluated by the Food and Drug Administration. Neither West Coast Aromatics nor its products are intended for the purpose of diagnosing, treating, curing, or preventing any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using these products. The information given is not intended as a substitute for advice from your physician or other health care professional.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Contact Us
If you have any questions about these Terms, please contact us.
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Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on the www.westcoastaromatics.com website or leads received from other sites on our behalf. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name, phone number, E-mail address and billing/shipping addresses.
All credit Cards information are collected by our credit card Merchant with the latest Encryption. We, West Coast Aromatics cannot view or change any Credit Card information. We will receive only an approval so we can process your order. This is done to protect all our customers credit cards detail.
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return e-mail addresses to answer the e-mail we receive and to update you with information and notices. Such addresses are not used for any other purpose and are not shared with outside parties. We also use your email to send you promotions unless you unsubscribe from our email list.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
How to Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain using the Contact Us form. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information.
These policies are subject to change at any time.
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